Telos Reviews

I really enjoy the light, but I've sent around four emails to ask about various things and haven’t received a single response. UPDATE: It turns out my emails were landing in their spam folder. The team called me, apologized, and addressed all my queries—awesome! Keep up the great work, folks. By the way, I’ve upgraded my Telos 008 mesh driver and new LEDs, but there’s no option in the app for the upgraded Telos 008. Can that be included? Update: They mentioned it’ll be part of the next app update.

The team was really helpful and nice. They were positive and quick to respond. Awesome product and fantastic customer service.

Top-notch customer support, truly the finest. I gotta say, their service is just outstanding!

Awesome business, fantastic lights, really sturdy. They always get back to me with any questions I throw their way. Big thanks to Kieran and everyone at Team Telos.

Super helpful and quick service.

GN Telos Lighting is a fantastic brand with excellent offerings. I bought a simple accessory, and the whole process was easy-peasy and it arrived super fast. Much appreciated!

Fantastic item and the service is excellent. If you've got any queries, they'll be quick to respond. It's nice to back British manufacturing.

These products just keep getting better and better. It's incredible how affordable it was to replace my old light with the latest technology after so many years. I'm definitely a customer for life!

A few years back, I got myself a Telos 08 for my Capsicum Chinese plants, and let me tell ya, it’s a solid piece of equipment—almost squaddie proof, if you ask me. Unlike the usual foreign junk I see out there, I decided to grab a mesh upgrade 300w driver since the 08 was a bit too strong for the cuttings. However, the Boss or someone sent me a mesh 300w Driver that was clearly used, marked, and scratched, thinking I wouldn’t say anything (wrong move!). I had a chat with some top-notch folks there who totally got that this shouldn’t have happened. I understand there are material shortages and all, but management ought to remember that the customer is the one who pays their wages, so don’t be greedy. They asked if I wanted a refund, but I really needed it, and I still consider their lights to be among the best LED options out there.

Amazing craftsmanship! Service was quick and super efficient. Thanks a ton! This is how it oughta be done.

the customer support is truly awesome, the quality of the lights is quite remarkable, a genuinely professional business, I’m sure I’ll be sticking around for the long haul

Top-notch items *****⭐💫

This light unit is absolutely fantastic. I couldn't find a single fault if I tried. However, I'm a bit skeptical about the app and some of its functionalities.

The user interface is pretty nice, but it took me a bit to get the hang of how it works.

I was also wondering if it would be possible to provide users with some guidance in the app regarding how each light setting or intensity impacts the plants, or when in the growth cycle different light settings should be applied?

But my biggest issue is with the timer on the app. It functions well until you unplug the light, like when you want to take your tomatoes out on a sunny day to save some energy.

The problem is that the timer stops counting when you disconnect the unit. When you plug it back in, the timer resumes from the moment it was unplugged, not from the current time. This is a hassle because it means you have to set up a whole new timer, which isn’t as easy as it sounds.

That said, the light itself is truly impressive. I can’t believe how much brightness it produces with such low wattage! Plus, it generates hardly any heat.

Fantastic assistance from the staff. Encountered an issue that got resolved in no time. Definitely recommend!

The components are top-notch, and the quality is unmatched—truly the finest LEDs available. The customer service was exceptional, and my order showed up faster than I could blink. I can't say enough good things about Telos; their professionalism is commendable, and I wholeheartedly suggest their products to anyone in search of the absolute best. A solid 10 out of 10!